Terms and Conditions
Last updated: January 15, 2025
Version: 1.0
Effective date: January 15, 2025
1. Acceptance of Terms
By accessing and using the EasyVET platform ("Service"), you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use the Service.
2. Service Description
EasyVET is a SaaS (Software as a Service) platform designed for veterinary practices, offering:
- Appointment management system
- Digital patient management
- Automatic SMS communication
- Google Calendar integration
- Reports and analytics
- Inventory management
3. Eligibility and Registration
3.1 Eligibility
The Service is intended exclusively for:
- Licensed veterinarians
- Authorized veterinary clinics and practices
- Their authorized staff
3.2 User Account
To use the Service, you must:
- Provide accurate and complete information
- Maintain confidentiality of login credentials
- Immediately notify any unauthorized use
- Update information when necessary
4. Acceptable Use
4.1 Permitted Uses
- Managing veterinary practice activities
- Storing and processing patient data
- Communicating with clients through platform features
4.2 Prohibited Uses
It is strictly prohibited to:
- Use the Service for illegal activities
- Attempt unauthorized access to our systems
- Distribute malware or harmful content
- Violate intellectual property rights
- Use the Service for spam or unsolicited communications
5. Subscription Plans and Payments
5.1 Available Plans
- Starter: For small practices (1 doctor)
- Professional: For medium clinics (up to 5 doctors)
- Enterprise: For large clinics (unlimited doctors)
5.2 Billing and Payments
- Payments are made monthly in advance
- Prices are in EUR, excluding VAT
- Automatic billing via credit card or bank transfer
- Non-payment may result in service suspension
5.3 Trial Period
We offer a free 30-day trial for new users, without requiring credit card information.
6. Third-Party Integrations
6.1 Google Calendar
Google Calendar integration requires explicit authorization and complies with Google policies. Users can revoke access at any time.
6.2 SMS Services
SMS functionality uses authorized third-party providers. SMS costs are included in subscription plans according to specified limits.
7. Intellectual Property
EasyVET and all its components (code, design, logo, documentation) are the property of AB Solutions Romania. Users receive only a limited license to use.
8. Privacy and Data Protection
Data protection is governed by our Privacy Policy, which is an integral part of these terms. Privacy Policy
9. Service Availability
- We target 99.9% availability (SLA)
- Scheduled maintenance may temporarily affect the service
- Advance notice for planned interruptions
- Technical support during business hours
10. Limitation of Liability
Important limitations: EasyVET cannot be held liable for:
- Data loss caused by improper use
- Third-party service interruptions (Google, SMS)
- Medical decisions based on platform data
- Indirect or consequential damages
11. Service Termination
11.1 Termination by User
You can terminate service use at any time by canceling your subscription from your account.
11.2 Termination by EasyVET
We reserve the right to suspend or terminate the service in case of:
- Violation of these terms
- Non-payment of invoices
- Abusive platform use
- Legal requirements
12. Terms Modifications
We reserve the right to modify these terms. Important changes will be communicated 30 days in advance via email and on the platform.
13. Applicable Law
These terms are governed by Romanian law. Any dispute will be resolved by competent Romanian courts.
14. Contact
For questions about these terms:
Email: legal@easy-vet.eu
Phone: +40-728.442.399
Address: Romania, Eastern Europe
Provider: AB Solutions Romania